Privacy Policy

Last Updated: April 11, 2026

At Chills Air Conditioning & Heating ("Chills," "we," "us," or "our"), we value the trust you place in us when you invite us into your home or business. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, use our services, or contact us.

1. Information We Collect

We only collect information that is necessary to provide high-quality HVAC services and improve your customer experience. This may include:

Identifiers: Name, service address, billing address, email address, and phone number.
Service Data: HVAC equipment details (make, model, age), service history, and diagnostic notes/photos.
Financial Information: Payment details (processed securely via third-party gateways; we do not store full credit card numbers).
Technical Data: IP address and website usage via cookies to help us improve our digital experience.

2. How We Use Your Information

We use your information strictly for business purposes, including:

Scheduling, dispatching, and performing HVAC repairs and installations.
Processing payments and providing invoices.
Communicating regarding appointments or emergency services.
Sending "Desert-Ready" maintenance reminders or special offers (if you have opted in).
Complying with legal, tax, and safety regulations.

3. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties for marketing purposes. We may share limited data only with:

Service Providers: Scheduling software, payment processors, and GPS/routing tools necessary to complete your service.
Subcontractors: Licensed professionals who may assist with specific aspects of an installation at your request.
Legal Compliance: If required by law, subpoena, or to protect the safety of our team and community.

4. SMS & Mobile Communication

If you provide your phone number for service updates:

You may receive text messages regarding your appointment status or technician arrival.
Opt-Out: You can stop receiving SMS messages at any time by replying STOP to any message.
Phone numbers and text messaging opt-in data will not be shared with third-party affiliates for their own marketing purposes.

5. Your California Privacy Rights

Under the California Consumer Privacy Act (CCPA) and CPRA, California residents have the right to:

Know/Access: Request a report of the personal information we hold about you.
Correct: Ask us to update or fix inaccurate information.
Delete: Request that we erase your personal data (subject to legal record-keeping requirements).
Non-Discrimination: We will never provide a different level of service or price because you exercised your privacy rights.

6. Data Security & Retention

We employ industry-standard physical and electronic safeguards to protect your data. We retain your information only as long as necessary for the purposes outlined—typically the duration of your equipment’s warranty plus 5 years for safety and bookkeeping compliance.

7. Contact Us

If you have questions about this policy or wish to exercise your privacy rights, please contact us:

Chills Air Conditioning & Heating Phone: 760-408-6630

Location: Bermuda Dunes, CA

CHILLS A/C & HEATING

We Service All Makes & Models

760.408.6630